Terms of Use and General Conditions

You can find detailed information about Neon Alisa’s terms of use, general conditions, and operating principles on this page.

I – REGISTRATION

a) These “For My Business” Framework Service Agreement General Terms, Approval and Information Form (hereinafter referred to as the “Form”) are a confirmation and information form that includes the rights and obligations of the Customer regarding the services to be provided by Neon Alisa Software Industry and Trade Limited Company (hereinafter referred to as “Neon Alisa”) under the contractual relationship between the Customer and Neon Alisa.

With this Form, it is acknowledged and confirmed that the Customer has been informed about the terms of the Payment Services Framework Agreement (hereinafter referred to as the “Agreement”) to be signed between the Parties, the Customer’s rights and obligations, and that the Agreement will be executed via the remote communication tools specified in this Form, and that the Customer has given approval regarding these matters.

It is required that the Customer carefully reads and examines this Form and the Agreement. If there are any provisions or matters that the Customer wishes to inquire about, these must be communicated in writing to Neon Alisa before signing the Agreement.

b) The Agreement may be signed via any tool or digital medium that allows for its execution without physical presence, such as email, SMS, or the internet.

c) With the Customer’s approval of this Form, it is conclusively accepted that the Agreement will be signed using the remote communication methods mentioned above.

d) The Customer’s use of Neon Alisa’s services depends on successful completion of identity verification and the condition that the Customer’s business model, the goods and services offered, and application documents comply with legislation and Neon Alisa’s policies and procedures.

e) Neon Alisa has the authority to verify the Customer’s contact information both before the Agreement is signed and during the Agreement’s term.

f) The Agreement shall enter into force and become valid on the date the Customer approves (signs) the Agreement, after the successful completion of information, document delivery, and identity verification steps by the Customer.

II – TERMS OF USE

a) Signing and approving the Agreement by both Parties means acceptance of other terms that are stated to be annexes or inseparable parts of the Agreement, which regulate mutual rights and obligations as a whole.

b) Neon Alisa reserves the following rights:

•To request additional information and documents from the Customer before signing the Agreement;

•To reject the Customer’s application for service provision, stating the reason;

•To not send an Agreement offer or not accept an offer sent by the Customer without giving any reason.

c) In case of contradiction between this information text and the Agreement, the provisions of the Agreement shall prevail.

III – GENERAL PRINCIPLES REGARDING SOFTWARE OPERATION

a) Upon signing the Agreement, Neon Alisa agrees and declares to allow the Customer to use the iyzico software—only limited to the payment service, non-transferable and non-licensable—for accepting and processing payments made by end users for products/services offered by the Customer on various platforms.

b) The Customer agrees to pay the commissions, fixed or transaction fees, or other fees mentioned in the Agreement in return for using Neon Alisa’s services, including any taxes required by law.

c) The Customer acknowledges that third-party solution partners may need to be used for operating Neon Alisa software and accepts the obligation to protect Neon Alisa’s software and update their own systems according to these third parties’ conditions or Neon Alisa’s instructions.

d) Neon Alisa may provide support during the implementation of required system tools to establish communication between its software and the Customer’s platform. Integration will occur once the tools are in place.

e) Neon Alisa software shall only be used by the Customer on the platforms specified in the Agreement. If the Customer changes their approved business activity, it must be reported immediately to Neon Alisa. If not reported or found to be against regulations or Neon Alisa policies, the service may be suspended or terminated without notice.

f) Neon Alisa has the authority to give usage support and instructions on how to install and use its software. If the Customer fails to follow these instructions, Neon Alisa is not liable for any resulting damages. Instructions may only be modified by Neon Alisa and such changes may be notified to the Customer at least 7 days in advance.

g) Neon Alisa will make reasonable efforts to equip its software with the necessary security certificates to prevent unauthorized access.

h) The Customer is required to notify Neon Alisa of any changes in partnership structure, business field, address, or contact information within 7 days. Failure to do so may result in termination or temporary suspension of the Agreement without compensation. Neon Alisa is not liable for any damages resulting from outdated or unreported information.

IV – MANAGEMENT INTERFACE AND “FOR MY BUSINESS” MOBILE APPLICATION

a) The Customer can access the management interface via a web browser and the Neon Alisa mobile app via mobile devices for service use and technical adjustments. Supported browser versions: Chrome 90+, Safari 12+, Firefox 100+, Edge 100+, Opera 90+; Supported mobile systems: Android 7+, iOS 13+.

b) The Customer will create a password according to Neon Alisa’s password policy to access the management interface.

c) The Customer is responsible for keeping the password confidential, not disclosing it to unauthorized persons, and preventing its misuse. Neon Alisa is not liable for any damages caused by loss or misuse of the password unless Neon Alisa’s fault is proven.

V – CUSTOMER’S RIGHTS AND OBLIGATIONS

a) The Customer is not permitted to make unauthorized changes to the system or interfere with system requirements beyond what is prescribed. The Customer accepts full responsibility for any resulting damage.

b) The Customer may publish an information text for end users on its platform regarding Neon Alisa services, but the Customer bears full responsibility for any inaccurate or incomplete information and the resulting damages.

c) If Neon Alisa incurs any damage due to the Customer’s activities that are against laws, regulations, the Agreement, or this Form, the Customer shall fully compensate all losses upon first request.

d) The Customer is responsible for fulfilling tax obligations for each product/service sold on their platform.

e) If the Customer fails to fulfill responsibilities mentioned above, and a business code cannot be obtained, the Customer agrees not to claim damages or compensation from Neon Alisa for any resulting losses.

VI – NEON ALISA’S RIGHTS AND OBLIGATIONS

Neon Alisa’s Right to Refuse Payment and Restrict Access:

Neon Alisa may block access to the software or management interface/mobile app if:

i. There is a virus threat from the Customer’s platform;

ii. Required information is not available on the platform;

iii. The platform’s content or offered products/services violate the Agreement or this Form.

Termination and Liability:

If Neon Alisa unilaterally shuts down the software for any reason, the Agreement and this Form will be terminated. The Customer remains responsible for transactions made until the termination date. Neon Alisa reserves rights to recourse, blocking, offsetting, pledge, or deduction.

Maintenance and Outages:

a) Neon Alisa will provide ongoing maintenance and infrastructure for the software’s normal operation. It may temporarily suspend or restrict server functions when necessary.

b) Efforts will be made to conduct maintenance during non-business hours (19:00–06:00), but emergencies may require exceptions.

c) Neon Alisa will notify the Customer in advance via email about scheduled interruptions.

d) Neon Alisa does not guarantee uninterrupted access to the management interface or mobile app and is not liable for related damages.